Objective:

To take a challenging role on business operations as Business Analyst and give an efficient and effective solution that will help the organization to achieve the best solution in business and ultimately increase its productivity in market.

Employment History:             

Reporting/Data Analyst

GENPACT , Jaipur, Rajasthan

Since April-2011

Process Developer

GENPACT , Jaipur, Rajasthan

June-2008 to Mar-2011

Process Associate

GENPACT , Jaipur, Rajasthan

Jan-2006 to May-2008

Computer Faculty

AKC, Jaipur, Rajasthan

May-2005 to Dec-2005

Total Work Experience (8+ years):

Reporting/Data Analyst

Commercial Finance (GE Capital)

3 Year

Process Developer

HealthCare(British United Provident Association)

2.5Year

Process Associate

HealthCare(British United Provident Association)

2.5 Year

Teacher

Information Technology(AKC)

6 Months

Key Responsibilities in Current Role:

Ø      Excel report automation using Visual Basic Editor (VBA).

Ø      Template/dashboard design in Excel for new reports.

Ø      Producing & publishing Daily, Weekly, Monthly, Quarterly & Yearly reports.

Ø      Preparing reports for healthcare portfolio for EMEA, NAM, APAC.

Ø      New queries creation in SQL Software (Business Object).

Ø      Works on Client urgent ADHOCS.

Ø      Works with Client on given Projects.

Ø      Sending inferences to client on daily basis or when huge variation in data.

Ø      Working with MS Access to design database, maintain database and design queries.

Ø      Extracting big data from databases & reconcile it for accuracy.

Ø      Train new joiners on VBA.

Ø      Preparing SOP for new reports.

Ø      Designing complex formulas for reporting purpose in excel.

Ø      Helping in internal company reporting.

Ø      Extracting data from Oracle & E-reports for reporting purpose.

Ø      Providing backup to client & colleagues when they goes on holidays.

Key Responsibilities in Last Role:

Ø      Front end claims processing with 100% accuracy.

Ø      Claim referral for missing information to Providers Or policy holders.

Ø      Find out ineligible claims for compliance savings.

Ø      Investigating claims when claims suspended with any reason.

Ø      Investigating claims where claim is more than 10000 GBP.

Ø      Auditing of all diarized claim so that only team only send correct referrals.

Ø      Processing suspended EDI claims.

Ø      Aging claims auditing and resolution so that we provide fast services to policy holders.

Ø      Allocating daily target to team so that we could achieve daily targets.

Ø      Team handling in absence or presence of team leader.

Ø      Weekly MIS reporting for team targets & accuracy.

Ø      Large and typical claims processing where amount is more than 30000 GBP.

Ø      Approving claims where condition is ineligible but company has agreed to pay.

Ø      Mentoring new joiners on claims processing.

Ø      Internal quality checks on claims.

Professional Accomplishments:

Rewards and Recognition

Ø      Have been rewarded by client in training period for showing great enthusiasm toward learning’s.

Ø      Many time rewarded with Bronze awards for excellent work.

Ø      Rewarded with Silver awards for reports automatons.

Ø      Many time rewarded with spot award for exceeding expectations.

Ø      Rewarded with annual award once for extra ordinary work in year 2007.

Ø      Rewarded by client with a monetary amount for excellent work.

Ø      Promoted as Process developer in year 2008 for excellent work & knowledge towards the business.

Ø      Won refrigerator in one of the 3 months contest by providing 200% production with 99.99% quality without taking leave in year 2008.

Ø      Rewarded with 3 Star lean certificates in year 2010.

Ø      Rewarded with 5 and 7 Star lean certificate in year 2011.

Ø      Successfully achieved next level growth path in 2013.

Accomplishments & Achievements in Current Role

Ø      Have submitted 53 lean projects and saved $25000 for client.

Ø      Have automated 50+ reports during this period using Visual Basic Editor.

Ø      Have put validation checks on reports so that when an error occurs, it should not be unnoticed.

Ø      Developed new queries in Web intelligence (Business Object) which is one of the SQL based software.

Ø      Worked with client on a project for smooth reporting.

Ø      Many times stretched shift in month ends and quarter ends because of customer ad-hoc request due this customer delighted and appreciated.

Ø      Developed new dashboards for new reports.

Ø      Prepared detailed SOP’s for new reports.

Ø      Analyzed and created sop’s for those reports which didn’t have sops and any data sources.

Ø      Found the team challenges and automated 70% reports of the team so that we could produce reports with in timeline with more accuracy.

Ø      Gave training team members in advance excel & Visual Basic editors.

Ø      Worked with Team Leader on one of the projects for internal report where we saved a cost of $32000.

Accomplishments & Achievements in Last Role

Ø      I have been trained on claims processing by client.

Ø      Appreciated by client in training days for showing great enthusiasm toward learning’s.

Ø      As an extra responsibility started claim auditing in initial days.

Ø      Won first bronze award from BUPA for 100% target with 100% accuracy.

Ø      Won first annual award from team for excellent work in year 2007.

Ø      I was the one who took suspended EDI claims resolution responsibility and cleared suspense account successfully.

Ø      Trained all employees on EDI claims so that everyone could work on those.

Ø      I was designated with Compliance SPOC (single point of contact) because of good knowledge of healthcare process.

Ø      Audited incorrect data and calling referrals and aging buckets.

Ø      Help to met business compliance and target SLA’s in critical time.

Ø      Did MIS reporting for process so that we could set target for the team.

Ø      Handled team on 20 candidates when manager was on leave.

Ø      Created flow chart for claim processing and wrote Sop for the same.

Ø      I was one of the experts of consultant partner claims.

Ø      Successfully movement of claims transaction from Legacy (BASS) to Swift.

Ø      Worked with team leader on one of the compliance project.

Education:

M.Sc.IT

PGDCA

B.COM.

O Level

A Level

DJVT(JAVA)

Punjab Technical University, Punjab

JNRV, Udaipur, Rajasthan

Commerce College, Jaipur, Rajasthan

DOEACC, Delhi

DOEACC, Delhi

NIIT, Jaipur, Rajasthan

2007-2008

2005-2006

2001-2004

2004

2005

2011-2012

Skill Set:

·         Visual Basic (Macro Designing)

·         Advance Excel, MS Access, MS Power Point

·         SQL, C, C++, Java, VB, HTML

·         Business Object XI

·         Oracle

·         Able to work with XP, Linux, Unix

Strengths:

·         Able to handle ad-hoc requests

·         Team Handling.

·         Dedication.

·         Good interpersonal skill, communication skills.

·         Excellent in documentation.

·         Work with Drive and Committed to Results.

·         Quick at learning new things.

·         Self discipline

·         Positive Attitude